Customer Satisfaction Research Management; A Comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations (Record no. 38376)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00371nam a2200097 4500 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.818 |
| Item number | ALL.05 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 81-297-1134-6 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Allen, Derek. R |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Satisfaction Research Management; A Comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Pearson Education |
| Date of publication, distribution, etc. | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XV+248 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Power Research Institute | Central Power Research Institute | 03/02/2018 | 658.818 ALL.05 | 23588 | 03/02/2018 | 03/02/2018 | Text |
