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Customer Satisfaction Research Management; A Comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Allen, Derek. R

Customer Satisfaction Research Management; A Comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations - Delhi Pearson Education 2005 - XV+248

ISBN: 81-297-1134-6

Universal Decimal Class. No.: 658.818 / ALL.05

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