000 00299nam a2200097Ia 4500
008 180131b2005 xxu||||| |||| 00| 0 eng d
020 _a9781563273278
080 _a
_b658.3 SED.05
100 _aSeddon, John
245 _aFreedom From Command And Control; Rethinking Management For Lean Service
260 _a
_bProductivity Press
_c2005
999 _c58614
_d58614