| 000 | 00289nam a2200085 4500 | ||
|---|---|---|---|
| 080 |
_a658.818 _bKUR.11 |
||
| 245 | _aYour Customers' Perception of Quality; What it means to your bottom line and how to control it | ||
| 100 | _aKureemun, Baboo and Fantina, Robert | ||
| 260 |
_aBoca Raton _bCRC press _c2011 |
||
| 300 | _axxv+199 | ||
| 999 |
_c39261 _d39261 |
||