000			00344nam a2200085 4500
080			_a65.001.76 _bTAP.03
245			_aValue stream Management for the Lean Office; eight steps to planning, mapping and sustaining, lean improvements in administrative areas with CD-ROM
100			_aTapping, Don and Shuker, Tom
260			_aNew York _bProductivity Press _c2003
300			_aiii+171
999			_c39230 _d39230