| 000 | 00371nam a2200097 4500 | ||
|---|---|---|---|
| 080 |
_a658.818 _bALL.05 |
||
| 245 | _aCustomer Satisfaction Research Management; A Comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations | ||
| 100 | _aAllen, Derek. R | ||
| 260 |
_aDelhi _bPearson Education _c2005 |
||
| 300 | _aXV+248 | ||
| 020 | _a81-297-1134-6 | ||
| 999 |
_c38376 _d38376 |
||