000 00267nam a2200097 4500
080 _a65.009.7
_bINS.05
245 _aCase Studies in Customer Relationship Management.
100 _aICFAI
260 _aHyderabad
_bICFAI Centre for Management Research
_c2005
300 _a122
020 _a81-89410-08-3
999 _c38272
_d38272