| 000 | 00308nam a2200097 4500 | ||
|---|---|---|---|
| 080 |
_a02:658.891 _bMEL.02 |
||
| 245 | _aBuilding a successful customer-service culture: A Guide for library and information managers. | ||
| 100 | _aMelling,M and Little,Joyce | ||
| 260 |
_aLondon _bFacet Pub _c2002 |
||
| 300 | _axii+212 | ||
| 020 | _a1-85604-449-1 | ||
| 999 |
_c37709 _d37709 |
||