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1.
Building a successful customer-service culture: A Guide for library and information managers. by
Material type: Text Text
Publication details: London Facet Pub 2002
Availability: Items available for loan: Central Power Research Institute (1)Call number: 02:658.891 MEL.02.

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2.
Implementing Digital reference services: Setting Standards and mking it real. by
Material type: Text Text
Publication details: London Facet Pub 2003
Availability: Items available for loan: Central Power Research Institute (1)Call number: 02:681.324 LAN.O3.

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