Nash, Mark A. And Poling, Sheila R. <br/><br/>
Mapping The Total Value Stream; A Comprehensive Guide For Production And Transactional Processes 

 -  CRC Press  2008 
<br/><br/><label>ISBN: </label>9781563273599 
<br/><br/><label>Universal Decimal Class. No.: </label> / 65.001.76 NAS.08