Finch, Lloyd <br/><br/>
Telephone Courtesy And Customer Service; Be Your Companys Lifeline To Customers 

 -  Viva Books Pvt. Ltd.  2011 
<br/><br/><label>ISBN: </label>9788130918464 
<br/><br/><label>Universal Decimal Class. No.: </label> / 658.818 FIN.11