Tapping, Don and Shuker, Tom <br/><br/>
Value stream Management for the Lean Office; eight steps to planning, mapping and sustaining, lean improvements in administrative areas with CD-ROM 

 - New York  Productivity Press  2003 
 - iii+171 
<br/><br/><label>Universal Decimal Class. No.: </label>65.001.76  / TAP.03