West, John. E (Jack) <br/><br/>
Unlocking the Power of your QMS; Key to Performance Improvement 

 - Delhi  Pearson Education  2005 
 - XII+177 
<br/><br/><label>ISBN: </label>81-297-1183-4 
<br/><br/><label>Universal Decimal Class. No.: </label>658.562  / WES.05