ICFAI <br/><br/>
Case Studies in Customer Relationship Management. 

 - Hyderabad  ICFAI Centre for Management Research  2005 
 - 122 
<br/><br/><label>ISBN: </label>81-89410-08-3 
<br/><br/><label>Universal Decimal Class. No.: </label>65.009.7  / INS.05