Lankes. R.d. and others Eds. <br/><br/>
Implementing Digital reference services: Setting Standards and mking it real. 

 - London  Facet Pub  2003 
 - xiv+232 
<br/><br/><label>ISBN: </label>1-85604-462-9 
<br/><br/><label>Universal Decimal Class. No.: </label>02:681.324  / LAN.O3