Melling,M and Little,Joyce <br/><br/>
Building a successful customer-service culture: A Guide for library and information managers. 

 - London  Facet Pub  2002 
 - xii+212 
<br/><br/><label>ISBN: </label>1-85604-449-1 
<br/><br/><label>Universal Decimal Class. No.: </label>02:658.891  / MEL.02