Building a successful customer-service culture: A Guide for library and information managers.
Melling,M and Little,Joyce
Building a successful customer-service culture: A Guide for library and information managers. - London Facet Pub 2002 - xii+212
1-85604-449-1
02:658.891 / MEL.02
Building a successful customer-service culture: A Guide for library and information managers. - London Facet Pub 2002 - xii+212
1-85604-449-1
02:658.891 / MEL.02